Frequently Asked Questions (FAQ)

How long does order processing take?

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays.

How long does shipping take?

Within the United States, delivery is approximately 3–7 business days after processing. International orders take approximately 7–21 business days depending on destination and customs processing.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information.

What is your return policy?

We accept returns within 15 days of delivery for eligible unused items in their original packaging. Certain beauty and personal care items may not be eligible for hygiene reasons. Please see our Refund & Return Policy for full details.

How do I request a refund?

Approved refunds are issued to your original payment method within 5–10 business days after your return has been inspected.

What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and photos of the item, and we'll be happy to help.

Do you ship internationally?

Yes! We offer worldwide shipping. Delivery times and any applicable customs fees vary by destination.

How can I contact customer support?

You can reach us at support@hallebeauty.com. We aim to respond within 1–2 business days.